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11 March 2010


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Problem Notification

Non-emergency

For non-emergency problems (those that do not require immediate attention), please send us a description of your problem using the problem notification form. Fill it out, send it to us and we'll respond within 24 hours (in most cases much sooner).

Emergency

For emergency problems, please complete the problem notification form. Then call 1-514-747-2161 for assistance

Problem Notification Form

Contact Name:	Organization Name:
City:	State/Province:
Zip/Postal Code:	Country:
Phone (work):	Fax (work):
Address:
Email:

What type of problems do you encounter? Add, delete, edit data Backup data Import, export data Access data through Internet/Intranet Display error Other: What type of support do you need? On-Site Off-Site non-emergency emergency What industry are you in?	When did it happen? Today Less than 1 week 1-2 weeks 2-3 weeks 1 month more than 1 month What form of contract do you want? Per-Hour Rate Per-Day Rate Fixed Total Budget Unsure
Please describe in detail any additional requirements you may have.