1. Where is my data stored?

2. Can data from my current system be converted to CoursePower?

3. Am I able to access my database directly?

4. How fast can I get started?

5. What type of Internet connection is necessary to use CoursePower?

6. Can I add additional users at a later date?

7. Can large organizations use CoursePower?

8. Will you sell my data if I use CoursePower?

9. Will CoursePower support businesses with multiple locations?

10. Do you offer training?

11. Are students placed on a waiting list when classes are full?

12. How do I know when a student has registered online?

13. Can I set maximum enrolments for classes?

14. Can I export data?

15. Can I set multiple levels of permissions for my employees?

16. What is my minimum commitment if I decide to use CoursePower?

17. Can I assign more than one instructor to teach a class?

18. Is CoursePower scalable?

19. Can I accept payments from customers online?

20. Does customer service cost extra?

21. Can I get custom reports?

Question 1: Where is my data stored?
Answer: On www.onlinetrainingschool.com, each organization is provided with a private database in Microsoft SQL server with personalized sub domain. If you purchase CoursePower for installation at your organization, you must also have Microsoft SQL Server and Cold Fusion.
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Q 2. Can data from my current system be converted to CoursePower?
A. YES. We can convert your data for a reasonable price.
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Q 3. Am I able to access my database directly?
A. When using CoursePower, we do not allow direct access to databases for security reasons. We can send you the latest backup version of your data on CD. If you purchase CoursePower for installation at your organization, then you have access to your database.
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Q 4. How fast can I get started?
A. Assuming no data conversion, we can have you up and running within 48 hours after we receive payment.
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Q 5. What type of Internet connection is necessary to use CoursePower?
A. Ideal connection speed for top performance is 128k ISDN or cable modem high speed, but the system is still very functional at 56k dial-up access.
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Q 6. Can I add additional users at a later date?
A. Of course. New users may be added at any time.
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Q 7. Can large organizations use CoursePower?
A. YES. CoursePower is designed to scale to meet the needs of large global organizations with included support for region data segmentation, multiple currencies and language packs. For more information, please contact us.
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Q 8. Will you sell my data if I use CoursePower?
A. No. Your data is held completely private. See our privacy statement for details.
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Q 9. Will CoursePower support businesses with multiple locations?
A. YES! The regional data model and remote access capabilities of the system make it ideal for businesses with several offices or employees working remotely.
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Q 10. Do you offer training?
A. Yes, intensive instructor-led training is available on the system either in-person or remotely.
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Q 11. Are students placed on a waiting list when classes are full?
A. Yes. Students are put in a queue when a class is no longer accepting registrations. When a student cancels, the class re-opens for registrations.
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Q 12. How do I know when a student has registered online?
A. As soon as a registration arrives via the Internet, the administrator receives an email alert and/or this is added to the task list, which is seen as soon as the user logs in.
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Q 13. Can I set maximum enrollments for classes?
A. Yes. Log in as an administrator, you can set number available seats; each time a student register a course, the available seats will decrease by one accordingly.
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Q 14. Can I export data?
A. Yes. The export wizard lets you export student and firm contact data to Excel.
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Q 15. Can I set multiple levels of permissions for my employees?
A. Yes. Permissions are based on roles. You can create multiple roles with a variety of permission levels. Each user is then assigned a role when their account is created.
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Q 16. What is my minimum commitment if I decide to use CoursePower?
A. Three month! You are committed to no more than the minimum users (1) and the setup fee.
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Q 17. Can I assign more than one instructor to teach a class?
A. Yes. CoursePower allows for “team teaching”. You can assign primary instructor, secondary...and so on.
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Q 18. Is CoursePower scalable?
A. Yes. CoursePower is a web application designed specifically to accommodate many users and thousands of students. The software requires Microsoft Windows 2000 Server, SQL server and Cold Fusion.
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Q 19. Can I accept payments from customers online?
A. Yes. If you already have a merchant account that allows you to process Internet purchases, we can set you up in a few days. If you do not, we will assist you with finding a processor that will provide you this ability.
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Q 20. Does customer service cost extra?
A. Depends. For CoursePower users, customer service is included in the monthly fees. If you purchase CoursePower for installation at your organization, customer service is included for 1 year and renewable thereafter.
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Q 21. Can I get custom reports?
A. Yes. We will design custom reports you request for a reasonable hourly fee.
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