Troubleshooting

Q.
In certain browsers the Table Of Contents\Index window does not launch.
A.
It is necessary to upgrade your browser to the latest version.
It has also been found that a proxy server can cause problems where it tries to correct non-standard “.htm.”

Q.
In certain browsers the questions position your answer outside the entry field.
A.
It is necessary to upgrade your browser to the latest version.
It has also been found that a proxy server can cause problems where it tries to correct non-standard “.htm.”

Q.
I get a Security dialog box when downloading Authorware Web Player.
A.
Contact your internal MIS department or representative responsible for maintaining your Internet connectivity for further assistance.

Q.
When attempting to run a simulation in the skill assessment, “Function ReadExtFile on local files not allowed in non-trusting mode. To change security settings, hold down the Ctrl key while opening this Authorware file.”
A.
For instructions on changing the security settings of Authorware Web Player, follow the instructions here

Q.
When running a simulation in the skill assessment using Internet Explorer version 5.0, no correct/incorrect feedback is given on questions after the first question is answered.
A.
This problem generally occurs when the user has upgraded to Internet Explorer 5.0 from an earlier version. Reinstall Authorware Web Player to fix the problem. You can obtain this from here.

Q.
I get a message indicating "You are not authorized to take courses. Please contact your administrator." when I try to logon to the Internet or an intranet.
A.
If a student is not assigned to a group or if a student is assigned to a group with no courses, they will see no courses and will see this message instead. If you encounter this message, please see your administrator to have them make the required changes.

Q.
I have finished the course but still show no score for some units.
A.
No score is generated until all the questions in the unit have been answered. If a student skips a question in a unit, that unit has not been completed and the unit score remains 0%. If the student gets the purple ! (Hint) but does not "try again" to get the Green Checkmark (Correct) or Red X (Incorrect) scoring, the question has not been considered answered. To verify if the student has unanswered questions go to the Navigate page, click Scores, and click the option to view a list of questions not answered.

Q.
How do I view student guides with Acrobat Acrobat 3.0 and higher
A.
To view the student guides in Adobe Acrobat 3.0 or higher you must right click on the "Click Here" hot link and choose "Save Target As" in order to download the student file. Otherwise, you will only be able to view the student guide online.

Questions

Q.
How Do I Print Course Exercises (individually or all at once)?
A.
If you wish to print individual exercises: Click the “Print” button on your browser when you are on the exercise page you wish to print out a hard copy of. This is the most simple and expedient method to use for printing an individual exercise.
If you want to print all the exercises from a course at once: You can copy a file containing all the exercises to your machine. Then you can print or view the exercise file using Adobe Acrobat Reader. To copy the file, click on the MindLeaders Navigate button from within the course you wish to print exercise files from. Next click on the “About This Course” link followed by the “Printing Exercises” link. You only need to do this once per course.
You will then be prompted to save the file that you will run to install the exercise file and Acrobat Reader. Save the file on your hard drive in any directory. After the file is saved, run it from Explorer or File Manager and follow the instructions. The exercise file and Acrobat Reader will then be installed.

Q.
How Do I Copy Supplied Files?
A.
To copy supplied files, do the following:
1. Click on the "Navigate" button on the MindLeaders Navigate Bar from within the course you wish to copy the supplied files from.
2. Next click on the “About This Course” link followed by the “Copying Supplied Files” link.
3. An instruction screen will appear. After reading the screen, click on the "Copy the supplied files" link.
4. Save the file to the default directory or the directory of your choice.
5. Go to the directory where the file was saved and double click its icon to extract the individual supplied files. Once extracted, the individual files can be opened or moved as any other Windows file.

Q.
What browser version do I need to take the Tyark courses?
A.
Netscape Navigator 4.08 through 4.7x or Internet Explorer 4.01 service pack 2 (sp2) and higher. Internet Explorer 5.0 and higher is recommended.

Q.
After I type my ID and password at the “Course Login” page, I press "Enter" and nothing happens. Why?
A.
The mouse must be used to click “Sign On” to continue to the course list.
When clicking "Do It" while taking a Tyark course from the Internet, I am taken to a white page with a Shockwave link.
Authorware Web Player is a plug-in that expands the functionality of the browser. Some Tyark courses make limited use of Authorware Web Player in order to more closely simulate the actual application. These product simulations are optional, so you don't have to download this plug-in. If you decide to run the simulations, download the latest version of Authorware Web Player to view the course. After clicking the Authorware Web Player link on the white page, follow the instructions for downloading and installing the version of Authorware Web Player appropriate for your version of Windows.
After clicking "Done" to answer a question while taking the Tyark course from the Web server or the Internet, I am taken back to the “Take a Course” page.

Q.
I'd like to report an error in one of the courses. Who should I contact?
A.
Send the URL of the Web page and a description of the error to support@onlinetrainingschool.com.